Note: When the ST-33Q+ is powered on and in Direct Connect Mode, only hold the cable lead [...]
Why am I unable to open some jobs, why is there a lock icon, or why are job files corrupt when I try to import them into HQ?
Even if you are using new USB thumb drives, they can be the source of corrupt files or re [...]
I’m trying to install SeeSnake HQ on my computer, and it keeps freezing part way through. Even when I re-try the installation, it freezes at the same spot. What do I do?
It’s likely that the installation is being halted by the Windows UAC (User Account Contro [...]
While attempting to update my CS1000 from the USB drive, I got a “Copy Error” message. What does this mean?
The most common cause of this issue is a full disk on your CS1000. Verify that the system [...]
I have an older Count IR and when I press the two outer buttons to get to the Menu, I get a frozen/distorted video effect. What is happening?
The Count IR is not fully compatible with the CS1000, as it was designed to work with the [...]
I can see the Count information when during my inspection, but when I transfer/export my report, the Count information seems to be missing. Where is it?
The Count information coming directly from the camera system is there as a reference duri [...]
I have been instructed by a SeeSnake technician to remove or replace the memory card in the CS1000, how is that done?
When purchasing a new memory card for the CS1000, make sure it is an SD card in the SDHC [...]
I’ve noticed that none of my media has any distance count information on it once I try to play it on my computer. Why is this?
By default, the CS10 software shows you the Count information, but does NOT record this i [...]