Ensure that the report was properly saved by opening up SeeSnake HQ and navigating to the Reports tab. If the report looks good, try to re-distribute the report to your customer.
If they are still having problems, try distributing the report with a different method (email, print, DVD, or upload).
Make sure your version of HQ is updated.
If you continue to have problems getting your report to your customer, contact SeeSnake HQ support by clicking Help within the program.