SeeSnake Support:Home/Why am I unable to open some jobs, why is there a lock icon, or why are job files corrupt when I try to import them into HQ?
Even if you are using new USB thumb drives, they can be the source of corrupt files or read-only jobs during HQ job imports.
For good practice, please format all USB thumb drives to FAT32 format before the first use and regularly after that.
When HQ shows corrupt jobs/files, you can use the built in Windows Check Disk utility to repair them on the USB thumb drive, and then try to re-import the jobs into HQ. See the picture below for Check Disk instructions. This is done outside of HQ, in Windows.
Sometimes simply deleting the job in HQ and then and re-importing it from the USB thumb drive will work.
If there is missing media in your job, there is a built in HQ utility to recover job media. To use this, In an open HQ job from the top left toolbar, click Tools > Recover Job Media.
Battery or power interruptions/fluctuations on recording equipment or loose USB thumb drive plug-in connections can also cause corrupt files.
If you see a padlock icon on your job, it means that job is read-only and sometimes cannot be opened or edited in HQ. This is usually caused by one of two things:
A bad USB thumb drive (see instructions above for repair/reformat options), or use a different thumb drive.
HQ might not have access to the job space (where the job files are stored on your computer) or the job space location has been moved.
You can create or change HQ job space. See the FAQ in this list that explains HQ Job Space.
The default location where HQ jobs are stored on your computer is in the following directory: C:\ProgramData\SeeSnake\SeeSnakeHQ\Jobs
Make sure HQ and you as a user on that computer have access/security permission to access the above directory. See your IT pro for access or try to run HQ as Administrator.
If you right-click on any job from the main HQ job listing screen, select properties to show you the location of where that job is stored on your device.