This is a standby mode behavior. To conserve power, standby mode turns off the camera and the camera LEDs when not in use. CSx Via will enter standby mode if not used for the first 5 minutes. CSx Via will also enter standby mode as soon as the app is closed (or put into background mode by the phone or tablet operating system). To “wake up” the system, simply open HQx Live and navigate to the live screen.