Updating SeekTech SR-20 Locator Software to v2.1.483

Read this article to learn how to update the software on your SR-20 utility locating receiver using HQ for Windows.

Note: This update is required for SeekTech SR-20 locators manufactured between May 2024 and December 2024 with serial numbers ranging from 213-40188 to 213-54288.

[IMAGE PLACEHOLDER: SR-20 Locator image]

Materials Needed

To update your SeekTech SR-20 locator, you will need the following materials:

• Computer
• HQ for Windows installed
  • Download link: https://support.seesnake.com/hq-for-pcs/
• USB-A to USB-B connector
  • Amazon link: https://bit.ly/4iigteB
  • Any USB-A to USB-B connector will work if you already have one on hand
• Wi-Fi connection

Update Instructions

1. If HQ for Windows is not already installed, download HQ for Windows v2.1.483 at the following link: https://support.seesnake.com/hq-for-pcs/
   • Click “Install HQ Software Version 2.1.483”
   • Locate the download in your “Downloads” folder, and double click “seesnakehq” to begin the installation

   [IMAGE PLACEHOLDER: Screenshot of the seesnakehq file in Downloads folder]

Note: Make sure you follow each step carefully to ensure a successful update.

Verifying HQ Software Version

2. Ensure you have the correct version of HQ for Windows by clicking on “Updates”, and then “Update HQ Software” in the top left of the toolbar.[IMAGE PLACEHOLDER: Screenshot showing the Updates menu and Update HQ Software option]
   • If you see “There is no software currently available, your software is up to date”, you are on the latest version and ready to proceed.
   • If you see “HQ Update 2.1.483 is ready. Click to update” in the “Notifications” sections in the bottom left of your screen, click that notification and follow the instructions on screen to update to the latest version of HQ.

Note: You must be connected to Wi-Fi to check for and download updates.

Updating Your SR-20 Locator

3. To begin the update of your locator, click “Updates” once again, and then “Update Software for Device”[IMAGE PLACEHOLDER: Screenshot showing the “Update Software for Device” option in the Updates menu]
4. In the new window that pops up, under “Type” select “SeekTech Locating Receiver”, and for “Model” select “SR-20”.[IMAGE PLACEHOLDER: Screenshot of device selection window showing Type and Model dropdown menus]
5. Follow the instructions in the prompts on HQ for Windows.

Warning: Do not disconnect your SR-20 locator or turn off your computer during the update process. Doing so may result in software corruption.

Verifying the Update

After the update process is complete, follow these steps to verify that your SR-20 locator has been successfully updated:

1. Turn off your SR-20 locator and then turn it back on
2. Press the Menu Key [ICON: Menu Key] to open the Main Menu
3. Navigate to the Information icon using the Arrow Keys [ICON: Up Arrow][ICON: Down Arrow]
4. Press the Select Key [ICON: Select Key] to view the device information
5. Verify that the software version is now v2.1.483

Note: If the software version does not show v2.1.483, try the update process again. If issues persist, contact customer support.

Troubleshooting

If you encounter issues during the update process, try the following solutions:

Device Not Detected

• Ensure the USB cable is securely connected to both the SR-20 locator and your computer
• Try using a different USB port on your computer
• Make sure the SR-20 locator is turned on
• Restart your computer and try again

Update Fails to Complete

• Check your internet connection
• Ensure your computer does not go to sleep during the update process
• Close any other programs that might be using significant system resources
• Try reinstalling HQ for Windows

If problems persist after trying these troubleshooting steps, please contact customer support for assistance.