Troubleshooting Field Serviceable Components

SeeSnake camera systems are designed to be field-serviceable, featuring 3-pin connectors on key components like the camera head, monitors, FleXmitter®, and interconnect cord. These connectors make troubleshooting and replacing parts straightforward, minimizing downtime and keeping your equipment running smoothly.

SeeSnake systems are supported by easy-to-follow guides and comprehensive resources. Learn more about different repairs by exploring the articles below.

Field Serviceable Components – Overview

Component Guides

Camera Head

FleXmitter® Installation

Interconnect Cord

Camera Spring

Component Testing

Need Assistance?

Our experts are here to help! Contact us or order replacement parts through your RIDGID dealer.

Contact Support

Repair: 858-244-6689
Product Support: 888-477-5339

 

Order Parts

Part Catalog Numbers

Camera Heads

For camera head infomation contact your local service center. Find your nearest service center here.

Spanner Wrenches

RIDGID Part Number Item
17563 35mm spanner wrench
17558 30mm spanner wrench
17553 25mm spanner wrench
53088 22mm spanner wrench

Springs

RIDGID Part Number Item
14823 Spring – Standard
22733 Spring – Mini
22728 Spring – Mini Pro, rM200A, Compact M40
53743 Inner Spring – rM200B
51818 Outer Spring – rM200B
37373 Spring – microREEL, Compact2/ C40
35883 Spring – microDRAIN
42193 Spring – NANOreel

FleXmitter®

RIDGID Part Number Item
15323 FleXmitter® (single safety cable) – Standard / Mini / Mini Pro / Compact2/ C40/ M40 / rM200

Interconnect Cord

RIDGID Part Number Item
67307 Interconnect Cord, 3m (10′)
64627 Interconnect Cord, 10m (33′)

FAQs

  • The length of repair procedures depends on several factors. These include: 
    • The type of service being performed – some types of procedures require more steps to perform
    • The expertise of the technicians at your repair center – depending on the repair needed, the repair center may need to send your equipment to another center or return to the factory, adding travel time to the length of the repair 
    • Parts availability – your repair center may need to order specific parts to complete the procedure 
  • Recommendations: 
    • When selecting a service center for your needs, make sure to ask up front for a time estimate 
    • See more at the FAQ about selecting a service center below 

When choosing a service center, it’s important to do your research to find the shop that meets your needs. First, select a RIDGID Authorized Repair Center to ensure technicians have the skills needed to perform repairs on your equipment. Inquire about pricing, turnaround time, the shop’s repair warranty, and parts availability at multiple shops to select the right service center for you. 

Each SeeSnake and SeekTech product is covered under the RIDGID Full Lifetime Warranty, offering you reassurance that you’re covered for any issues in workmanship or material. When you bring your equipment in for service, check to see what kind of repair warranty is offered with the center to ensure you’re covered in the event of any problems with repair quality. 

You can buy the parts to reterminate a SeeSnake push cable. However, we recommend against it for the following reasons:

  • Special tooling, materials, processes, and training is required to maintain electrical and mechanical performance with heavy use.
  • The termination anchors the assembly consisting of the spring, camera, and sonde to the push cable; if done incorrectly, the spring assembly could detach with heavy use.
  • To ensure the procedure is performed correctly, find a RIDGID Authorized Service Center and find a center that specializes in push cable retermination.

We do not recommend doing this as you could further damage the cable. The only way to permanently repair a kinked push cable is to have a service center cut and reterminate the cable.

No. The cable is under tension and will uncoil violently if not handled carefully, which could potentially injure you and cause damage to the cable. Instead, you have options for replacing a push cable:

  • Order the spare cable and send it to a service center along with your SeeSnake camera system to have it reterminated.
  • Order it factory terminated and ready to install.

Yes, most SeeSnake camera systems can be upgraded to include TruSense. 

    • Requirements: 
      • New TruSense-enabled camera head 
      • New TruSense counter (or hub board for Compact series reels and the rM200) 
      • A CSx series monitor – required for access to TruSense-enabled features 

To determine whether an upgrade is right for you, consider the condition of your current system. It may be more cost-effective to purchase a new system.