SeeSnake Support:Home/I am having video issues, what can I do?
  • Make sure your PC meets the minimum requirements listed on our HQ support page.
  • Un-install and re-install HQ by downloading the latest version on the HQ support page.
  • Check for a software update. Click Help or Update to update HQ.
  • Try using the Troubleshooting Tools located in the top left HQ toolbar from the main HQ screen. Click on Tools > Troubleshooting Tools. Run The Troubleshooting Tools. What are the results?
  • If you are getting a blue screen for live video, it usually means your cable connection is not good. Verify all cable, USB, and power connections are good and try a different USB port on your computer.
  • If you are getting beeping noises or flashing lights, it may be a power issue (check battery or AC power connection) or the LT1000 may need a software (firmware update). You can update equipment via HQ using instructions HERE.
  • Install HQ on a different computer and try getting live video.
  • Temporarily shut down any CPU intensive software like virus scanners running in the background that may be interfering with HQ. Other open programs or processes can affect HQ performance.
  • Computers sometimes come with pre-installed software that may be interfering with video recording or playback. If you do not use this software you can uninstall it to see if HQ will perform as intended.
  • Change the video settings by going to Settings > Video. Make sure “Allow HQ to control video codec” is selected.
  • You can change video quality by going to Settings > Video and change the quality from MP4 to MJPEG.
  • You may have 3rd party video software that is interfering with video. Try uninstalling other video players (Windows media player is ok). The video software that comes with GoPro cameras can sometimes cause issues.
  • Update your graphics card drivers on your computer from the manufacturer’s website.
  • Clean your camera head to assure your live video is viewable.
  • Try running HQ as administrator and make sure you have access to the job space location.
  • Disable any webcams or cameras built into the computer and its drivers in your Windows device manager.
  • Turn off your laptop’s sleep mode so video does not get interrupted.
  • Try to manually install the LT1000 drivers.