What if I cannot view live or recorded video in SeeSnake HQ?
If you are unable to playback recorded video in HQ: Make sure your PC meets the minimum r [...]
Video reports, exporting media, and DVD burning
Video Reporting in HQ Video reporting is an easy way to to share inspection media with y [...]
If HQ crashes or gives me an error message, what should I do?
If you are having problems with HQ and cannot resolve the issue with information containe [...]
Why am I unable to open some jobs, why is there a lock icon, or why are job files corrupt when I try to import them into HQ?
Even if you are using new USB thumb drives, they can be the source of corrupt files or re [...]
Can I go back to an older version of HQ?
Yes. You can switch back to the previous version of HQ by clicking HELP and then VIEW/DOW [...]
How do I manually (re)install LT1000 drivers for HQ?
If you are having trouble with the automatic driver install through Windows, you can manua [...]
My customer is unable to view my the job report I distributed with HQ, What do I do?
Ensure that the report was properly saved by opening up SeeSnake HQ and navigating to the [...]
HQ will not install and Windows says the Security Certificate is invalid or Unsigned.
Open up your Microsoft Internet Explorer Browser. Select Tools. Select Internet Options. [...]
Why does the job report look different when printed on paper than on my HQ screen?
Generally when it comes to printing, HQ prints documents however your computer is set up [...]
My firewall, proxy, or security software won’t allow HQ to work properly. How do I configure this?
To allow HQ to access the Equipment Locker, validate sign in credentials, and update to t [...]
I’m trying to install SeeSnake HQ on my computer, and it keeps freezing part way through. Even when I re-try the installation, it freezes at the same spot. What do I do?
It’s likely that the installation is being halted by the Windows UAC (User Account Contro [...]