What if I cannot view live or recorded video in SeeSnake HQ?
If you are unable to playback recorded video in HQ: Make sure your PC meets the minimum r [...]
Video reports, exporting media, and DVD burning
Video Reporting in HQ Video reporting is an easy way to to share inspection media with y [...]
How do I update the Software on My Seesnake Equipment using HQ?
Updating SeeSnake Software For Your Equipment This article describes how to update the so [...]
How do I update the HQ software?
Automatic Updates HQ will automatically notify you when there is an update available. Onc [...]
How do I make a backup copy of my HQ Jobs and media to a storage or memory device?
From the SeeSnake HQ Home screen, click on the Job Space that you want to make backup cop [...]
What are the various ways I can distribute job reports using HQ?
Distributing Reports HQ offers multiple ways to distribute reports: as a PDF that c [...]
If HQ crashes or gives me an error message, what should I do?
If you are having problems with HQ and cannot resolve the issue with information containe [...]
Why am I unable to open some jobs, why is there a lock icon, or why are job files corrupt when I try to import them into HQ?
Even if you are using new USB thumb drives, they can be the source of corrupt files or re [...]
Can I go back to an older version of HQ?
Yes. You can switch back to the previous version of HQ by clicking HELP and then VIEW/DOW [...]
How do I manually (re)install LT1000 drivers for HQ?
If you are having trouble with the automatic driver install through Windows, you can manua [...]
My customer is unable to view my the job report I distributed with HQ, What do I do?
Ensure that the report was properly saved by opening up SeeSnake HQ and navigating to the [...]
HQ will not install and Windows says the Security Certificate is invalid or Unsigned.
Open up your Microsoft Internet Explorer Browser. Select Tools. Select Internet Options. [...]
Why does the job report look different when printed on paper than on my HQ screen?
Generally when it comes to printing, HQ prints documents however your computer is set up [...]
My firewall, proxy, or security software won’t allow HQ to work properly. How do I configure this?
To allow HQ to access the Equipment Locker, validate sign in credentials, and update to t [...]
I’m trying to install SeeSnake HQ on my computer, and it keeps freezing part way through. Even when I re-try the installation, it freezes at the same spot. What do I do?
It’s likely that the installation is being halted by the Windows UAC (User Account Contro [...]
How can I sort/organize my Jobs in HQ?
You can organize/sort your Jobs by clicking on a column header, e.g. Date and Start Time, [...]
What happens when I export an HQ report to a thumb drive or flash drive?
The ‘Export’ option in SeeSnake HQ is designed to create a web browser compatible, HTML m [...]
How can I add or change the Job Space location or share and backup HQ jobs between multiple computers?
To share jobs between multiple machines such as a desktop and laptop computer you can use [...]
How do I configure HQ to send job reports via email?
Setting up email in HQ and the process to email job reports.Click on Settings and go to Em [...]
How do I save a customer as a contact in my HQ contact database?
From the Tools Menu, select Contacts, and then Add. You can also edit and remove contacts [...]
I don’t want to send my customer a whole report, just the video or pictures. How can I do this in HQ?
You can export the media from your HQ job by simply right clicking on the job from the ma [...]
How do I change job names in HQ?
To change job names individually, simply right-click the job name from the main HQ job li [...]