Updating SeeSnake Software For Your Equipment

This article describes how to update the software on all RIDGID^® SeeSnake^® inspection monitors.

Critical and routine software updates for all SeeSnake Monitors are released through HQ software. You can also download the update directly. You need a USB drive to update. The drive must have FAT32 formatting, 2 GB of available space, and a capacity less than 32 GB.

Automatic Updates

HQ will automatically notify you when there is an update available.

Once notified, you can agree to the update and it will be installed.

Manual Updates

Select Updates from the main HQ screen and then select Update HQ Software.

1. From the SeeSnake HQ Home screen, click on the Job Space that you want to make backup copies of your inspection jobs from. The Job Space will be highlighted in blue when selected.
2. Plug in a USB drive to make copies of your jobs to. You will see a USB drive icon with a drive letter once HQ recognizes the drive. You can use an External USB Hard Drive or USB Flash Drive.
3. To move a Job to your storage device, simply select the job (the job select box will have an ‘X’ and the job will be highlighted when selected), and then drag the desired Job into the drive.
4. On the storage drive, the copied Job will appear as a folder, labeled with the appropriate Job date or name.
5. Make sure when dragging the jobs to the USB, you see a caption that says “Copy”, as shown in the picture below. If it says “Move”, you are not copying the job, you are moving the original.
6. This will keep the jobs in the original HQ format and you can import these jobs back into HQ whenever necessary. Some examples would be if you have computer problems and lose data, or replace your hard drive, you can simply import these jobs from the drive you saved them to.
7. You can always just Archive your jobs within HQ by moving them to the Job Archive. Right click and choose Archive Job.

Distributing Reports

HQ offers multiple ways to distribute reports: as a PDF that can be printed and emailed, as a webpage, or as a multimedia report for online or DVD distribution.

PDF Reports

• When you’re ready to create a PDF of an inspection report, click the Export button under the Report tab and save the file as a PDF.
• You can also click Email to send an email of the PDF straight from HQ. See the FAQ about configuring HQ to email reports.
• To print a report, Click Print to print a copy of the PDF.

Webpage

• To create a webpage of the report, click the Export button and save the file as a webpage.

Multimedia Reports

DVD

1. Click the DVD tab in the ribbon at the top.
2. Insert a blank DVD-R into the computer’s DVD drive.
3. Click Burn and select the DVD drive from the drop-down menu.

Digital Uploads

YouTube

• To upload videos to YouTube using HQ, open a job and click on a video, then click the YouTube icon  to upload it.

• The first time it will take you to a Google authorization page, where you agree to allow HQ to upload to YouTube.
• To upload media to other cloud storage or hosting services like DropBox, icloud, Google Drive, etc. you just need to export the media out of HQ

Ridgid Connect

Content in HQ can be uploaded to RIDGID­Connect^™, an online service for storing and sharing inspection media and reports. An account is required to use RIDGIDConnect features.

1. Click the Upload tab in the ribbon at the top.
2. Type in your RIDGIDConnect username and password under the ribbon.
3. Select the Report Type drop-down menu to choose whether to upload a report or individual media captures.
4. Fill in any additional information you want to enter.
5. Click Upload and follow the prompt to verify your RIDGIDConnect credentials.

Visit www.RIDGIDconnect.com to learn more.

The Ridgid Connect Interface

• You can organize/sort your Jobs by clicking on a column header, e.g. Date and Start Time, in the Home screen.
• This allows you to sort your Jobs by that information type.
• Clicking the header will switch between ascending and descending sorting orders.
• To edit the available column headers, right-click the headers area and select Show/Hide Column Headers.

• The ‘Export’ option in SeeSnake HQ is designed to create a web browser compatible, HTML multimedia report.
• In order for this report to function correctly, you MUST keep both the ‘InspectionReport.html’ file AND the ‘InspectionReport_files’ folder in the same location. DO NOT RENAME THESE FILES.
• Assuming they are in the same location, simply opening up the ‘InspectionReport.html’ file in any web browser should result in a viewable multimedia report.
• *NOTE Older versions of HQ exported HTML reports with flash based video that may not be playable in modern web browsers. Please update your version of HQ.

To share jobs between multiple machines such as a desktop and laptop computer you can use a common shared location such as a shared drive or network location.

• You first have add JobSpace in HQ.
• In HQ choose “Add Job Space” from the toolbar on both computers by right-clicking on your Job Space or Computer nickname in HQ.

• In the selection window that appears, choose a folder from the shared location that both computers have access to.

• HQ will find and add the jobs from the shared location on both machines.

• When these computers are both connected to the shared location, they can open, delete and manipulate the jobs in this location.

• If a computer is brought into the field away from the shared location, the shared location will appear locked.

• The jobs in this location cannot be opened or edited but will show up in the job space list so that the user knows which ones are offline.

• Once new jobs have been created on a computer in the field and brought back into the office where the shared location is, the offline job space will unlock and the user can simply drag and drop any new jobs into the shared location or cut/copy and paste them using the right click menu.

• The same goes for editing a job in the field, if the user needs to edit a job outside the office, create a copy on the laptop Jobs job space, edit it and then copy the newly edited version to the shared location once the location is online.

• Using these methods should prevent jobs from becoming fragmented and missing sessions and media when manually copied over from one location to another.  HQ needs to be aware of the changes made to jobs to properly maintain the file locations.

DO NOT edit job data outside of HQ!

Change the default Job Space:

• To change the default location of where your jobs are stored, right-click on the jobs folder and select “Change Location”

• Select the location or folder on your device where you want jobs to be saved to.

Setting up email in HQ and the process to email job reports.

• Click on Settings and go to Email Settings

If you use Microsoft Outlook/Outlook express or corporate email:

• You can usually just choose “Configure Default Email Client”.
• Put Your email address field.
• Click the “Send Test Email” Button.
• It will show when the email is sent and you can check your inbox for an email confirmation.

If you use POP3 Email:

• Click configure your POP3 account.
• Get the POP3 account info from your email provider and fill in the POP 3 fields.
• Make sure you use the outgoing email server address and your email address as username.

• Click the “Send Test Email” Button.
• It will show when the email is sent and you can check your inbox for an email confirmation.

If you use GMAIL:

• You must first authorize Google to access your account for email using your Gmail address, or uploading videos to your YouTube account.
• Go to your HQ settings, the accounts section, then select the authorize button.

• This will take you to Google you allow HQ permissions page, where you select the allow button.

• Once you select allow on the Google page, close the web page.
• Go back to your HQ settings under the email section and fill in your Gmail address and send a test email.

• It will show when the email is sent and you can check your inbox for an email confirmation.
• You will now be able to send email using Gmail in HQ, and upload videos to YouTube.
• If you have multiple Google accounts or are having problems, read more here: Manage Google In HQ

• If you’re not sure what kind of email you use (corporate, POP3, or Gmail), contact your email provider or IT professional to assist in setting up email capability.
• If you do not wish to use HQ to email reports, you can export reports/media and use your own email software.

Sending reports via email in HQ.

The suggested way for you to make inspection videos available to customers, is to Upload inspection videos to YouTube or Ridgid Connect and email links to the videos.

Email has file size limits, and videos are often to large to email. If you want to email reports with video, create a PDF Report in HQ and attach media to the email:

• The report must include only short videos because email has file size limits. This is not a limitation of HQ.
• To shorten videos, use the built-in HQ clip editor to make the video file sizes smaller and suitable for sending via email.
• You can also substitute videos with Photo Talk or Autolog for smaller file sizes.
• Internet access is required to email a report or media.

• Select a job, and select File, then Export Media. Or right-click on a job and select Export Media.
• Select the location to save media to, and Select Folder.

• Open the HQ job, and from the Report Tab, select Email.

• Put the email address of the customer in the To Field.
• Select the Add Button to attach the media you previously exported.
• Write your email Subject and Body, then select Send.

• If you Uploaded a Video to YouTube, you can email or copy the link from the YouTube window in HQ.

From the Tools Menu, select Contacts, and then Add. You can also edit and remove contacts.



You can add contacts from an open job in the Edit Tab of the report, when you click on the job/session information.

You can export the media from your HQ job by simply right clicking on the job from the main HQ screen, and selecting “Export Media”.

You can also drag and drop individual media out of HQ from the Job Navigator (The left hand column of an open job). This will only make a copy of the media to the location you drag it to, it will not remove or delete the media.

You can also to share media via email or online to RIDGIDConnect , or YouTube by right-clicking on the desired media and selecting Send To. Remember, you must configure HQ before you can send email from within the HQ software. See the Email Setup FAQ first.

To change job names individually, simply right-click the job name from the main HQ job list and select Rename Job.

This can also be done in an open job from the HQ Edit Tab, in the Name Field, under Job Information.

If you want to change the default naming format in HQ on job import, you can go to the HQ Job Settings. See the picture below.

There are 5 choices for your job name on import:

1. Job Start Time – Uses the time you started the job as the name of the job.
2. Customer Name – Uses the customer name you input in the field from your SeeSnake equipment.
3. Street Address – Uses the customer address you input in the field from your SeeSnake equipment.
4. Equipment Name – Uses the name of the SeeSnake Equipment you used to perform the inspection.
5. Custom Name – Uses any naming parameter you choose.

*NOTE – If you select “Change media file names to job on import”, all your associated job media will contain the specified job name.