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WI-FI Troubleshooting for HQx Live when connecting to a CSx Monitor

This article describes things to try if you are having difficulty connecting a SeeSnake® CSx monitor to a mobile device on the HQx Live mobile app using WI-FI.


  • In order to view live media on your mobile device coming from a CSx monitor, they must be connected via WI-FI.
  • Make sure your your CSx monitor has the latest software. Learn How.
  • If needed, update the HQx Live software on your device from the App Store or Google Play.
  • Watch the YouTube video for WI-FI setup here: YouTube Video
  • It is normal for your mobile device to say “Connected, no Internet” when you’re connected to the CSx.
  • Go into your CSx monitor WI-FI settings and verify it is in host mode in order to connect to your device.
  • Turn the WI-FI off and then back on for both the mobile device and on the CS12x itself. You may have to do this a few times if there is interference with the WI-FI.
  • Some CSx monitors have 802.11 WI-FI settings you can change from 5GHz to 2.4Ghz SISO or MIMO. Change those settings to see if it makes a difference.

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