WI-FI Troubleshooting for HQx Live when connecting to a SeeSnake Wi-Fi equipped Monitor

This article describes things to try if you are having difficulty connecting a SeeSnake® CSx monitor to a mobile device on the HQx Live mobile app using Wi-Fi.



  • In order to view live media on your mobile device coming from a Ridgid SeeSnake Wi-Fi enabled CSx monitor, they must be connected via Wi-Fi.
  • Bluetooth pairing is not required at this time.
  • Make sure your your CSx monitor has the latest software. Learn How.
  • If needed, update the HQx Live software on your device from the App Store or Google Play.
  • Make sure Wi-Fi is turned on and in Host mode in your CSx Monitor’s settings. Select the menu key Menu Key on your CSx monitor, and go to the Wi-Fi options   settings to verify this.
  • Make sure HQx Live has the necessary permissions enabled. Devices running iOS 14.1 or later must enable the Local Network permission.
  • Go to your mobile devices Wi-Fi settings, make sure Wi-Fi is turned on and then select your CSx Monitor from the list of Wi-Fi choices available to you.
  • If you are not connected to a CSx monitor, Android devices will show Wi-Fi connections available to you if you select the “Current Network” from the main HQx Live screen. Select your CSx Monitor from the list of Wi-Fi choices and hit the back button to return to HQx Live
  • It is normal for your mobile device to say “Connected, no Internet” when you’re connected to the CSx. You are not connecting to the internet; You’re connecting to the SeeSnake monitor.
  • Make sure you select “Auto Join” or “Stay Connected” for the CSx monitor listed in your mobile device Wi-Fi settings so it can automatically connect in the future.
  • Once your mobile device IS connected to the CSx monitor via Wi-Fi, the CSX monitor will display the green Wi-Fi connected icon.
  • If your mobile device is NOT connected to the CSx monitor via Wi-Fi, the CSX monitor will display the gray Wi-Fi disconnected icon.
  • If you are having trouble connecting, turn the Wi-Fi off and then back on for both the mobile device and on the CSx monitor itself. You may have to do this a few times. There are many variables that can affect Wi-Fi performance.
  • Some CSx monitors have 802.11 Wi-Fi settings you can change to one of the 4 available combinations (5GHz or 2.4Ghz SISO or MIMO). Change those settings to one of the 4 options to see if it makes a difference for your particular mobile device.
  • You may also want to move your device closer to the CSx monitor for best results.
  • It is good practice to record your media to a USB thumb drive inserted into the CSx monitor at the same time you are recording to your mobile device in case there are any Wi-Fi issues in the field.
  • Once connected via Wi-Fi, you can open the HQx Live app to record media from your Ridgid CSx camera monitor.

NOTE: If you are attempting to use the Windows HQ software to stream live video to your computer/device instead of the Android or Apple HQx Live mobile app, please visit Streaming Video With The Windows HQ Software

NOTE: Devices running iOS 14.1 or later must enable the Local Network permission.


Android HQx live wi-fi select
WI-FI ios HQxLive

HQx Live Mobile App

HQx Live is the free companion app for RIDGID® SeeSnake® CS6x, CS6xPak, CS65x, and CS12x monitors. The app lets you turn your mobile device into a second screen where you can stream inspection footage, capture and share media, and remotely control the monitor.

Text Overlay – HQx Live

In HQx Live, the text overlay feature allows you to add information about the job like the job address or customer name directly on top of the media.

Managing Jobs in HQx Live

Learn how to create, edit, and delete jobs in the HQx Live mobile app for SeeSnake CSx Wi-Fi enabled inspection monitors.

PhotoTalk Overview

How to capture PhotoTalk media on CSx Wi-Fi enabled monitors, the CS65, and the HQx Live mobile app.

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