What size tablets will work with the HQx Dock?
The HQx Dock comes with a RAM® Universal Tablet Holder for 9 to 10.5 in tablets with heavy [...]
Why do the LEDs on the camera turn off when connected to CSx Via?
This is a standby mode behavior. To conserve power, standby mode turns off the camera and [...]
Why can’t I connect to CSx Via?
Your mobile phone or tablet must support 5 GHz Wi-Fi and have both Wi-Fi and Bluetooth ena [...]
Why can’t I see my monitor in the list of Devices in HQx Live?
All CSx monitors need to be powered on for HQx Live to discover them and allow you to conn [...]
How can I view the job location recorded by HQx Live?
The GPS location of the mobile phone or tablet is included in images and videos captured w [...]
How do I install the CSx Via onto my camera reel?
To install the CSx Via onto a SeeSnake Standard or Mini, insert the CSx Via into the Moun [...]
What camera reels are compatible with the CSx Via?
All currently sold SeeSnake camera reels are compatible with the CSx Via. The SeeSnake St [...]
Is there a way to mount my tablet to make viewing easier?
Yes! The HQx Dock accessory is designed to let you mount your tablet onto a SeeSnake camer [...]
How is the CSx Via different from other CSx devices?
The CSx Via is a “bring your own screen” solution to video pipe inspections. Like all CSx [...]
What batteries work with the CSx Via?
The CSx Via can be powered by a RIDGID Li-Ion 18 V Li-Ion battery, a Lucid 18.5 V Lithium [...]
How do I connect my CSx Via to SeeSnake HQ?
Connecting your CSx Via to SeeSnake HQ is easy. Install the CSx Via onto your camera reel, [...]
How do I connect my CSx Via to HQx Live?
To connect the CSx Via to HQx Live, simply install it onto your SeeSnake camera reel, powe [...]
How does locating work with the RIDGID SeekTech ST-33Q+?
Note: When the ST-33Q+ is powered on and in Direct Connect Mode, only hold the cable lead [...]
Where can I find a reference for the keypad and screen icons on the ST-33Q+?
Download the Operator's Manual for the keypad and screen icon legends. [...]
What are the specifications on the SeekTech ST-33Q+?
See the ST-33Q+ RIDGID Product Page for specifications. [...]
What is the SeekTech ST-33Q+ and what can it do?
The RIDGID SeekTech ST-33Q+ is a powerful, multi‑frequency transmitter which can be used [...]
How do I update the software on my ST-33Q+ device?
Collect a screwdriver, USB cable, and a Windows computer with HQ installed. Power on the [...]
What if I cannot view live or recorded video in SeeSnake HQ?
If you are unable to playback recorded video in HQ: Make sure your PC meets the minimum r [...]
How do I interpret the sounds and audio cues coming from my SeekTech SR-24?
In all modes, if the sound level reaches its maximum frequency range (pitch), it re-scale [...]
How do I get started with my SeekTech SR-24?
The SR‑24 functions by measuring an electromagnetic signal and estimating the position of [...]
Video reports, exporting media, and DVD burning
Video Reporting in HQ Video reporting is an easy way to to share inspection media with y [...]
What are the specifications on the SeekTech SR-24?
See the SR-24 RIDGID Product Page for specifications. [...]
What is the SeekTech SR-24 and what can it do?
The SR-24 is a precision utility locating instrument with GPS and Bluetooth technology fo [...]
How do I update the Software on My Seesnake Equipment using HQ?
Updating SeeSnake Software For Your Equipment This article describes how to update the so [...]
How do I update the HQ software?
Automatic Updates HQ will automatically notify you when there is an update available. Onc [...]
How do I make a backup copy of my HQ Jobs and media to a storage or memory device?
From the SeeSnake HQ Home screen, click on the Job Space that you want to make backup cop [...]
What are the various ways I can distribute job reports using HQ?
Distributing Reports HQ offers multiple ways to distribute reports: as a PDF that c [...]
If HQ crashes or gives me an error message, what should I do?
If you are having problems with HQ and cannot resolve the issue with information containe [...]
Why am I unable to open some jobs, why is there a lock icon, or why are job files corrupt when I try to import them into HQ?
Even if you are using new USB thumb drives, they can be the source of corrupt files or re [...]
Can I go back to an older version of HQ?
Yes. You can switch back to the previous version of HQ by clicking HELP and then VIEW/DOW [...]
How do I manually (re)install LT1000 drivers for HQ?
If you are having trouble with the automatic driver install through Windows, you can manua [...]
My customer is unable to view my the job report I distributed with HQ, What do I do?
Ensure that the report was properly saved by opening up SeeSnake HQ and navigating to the [...]
HQ will not install and Windows says the Security Certificate is invalid or Unsigned.
Open up your Microsoft Internet Explorer Browser. Select Tools. Select Internet Options. [...]
Why does the job report look different when printed on paper than on my HQ screen?
Generally when it comes to printing, HQ prints documents however your computer is set up [...]
My firewall, proxy, or security software won’t allow HQ to work properly. How do I configure this?
To allow HQ to access the Equipment Locker, validate sign in credentials, and update to t [...]
I’m trying to install SeeSnake HQ on my computer, and it keeps freezing part way through. Even when I re-try the installation, it freezes at the same spot. What do I do?
It’s likely that the installation is being halted by the Windows UAC (User Account Contro [...]
How can I sort/organize my Jobs in HQ?
You can organize/sort your Jobs by clicking on a column header, e.g. Date and Start Time, [...]
What happens when I export an HQ report to a thumb drive or flash drive?
The ‘Export’ option in SeeSnake HQ is designed to create a web browser compatible, HTML m [...]
How can I add or change the Job Space location or share and backup HQ jobs between multiple computers?
To share jobs between multiple machines such as a desktop and laptop computer you can use [...]
How do I configure HQ to send job reports via email?
Setting up email in HQ and the process to email job reports.Click on Settings and go to Em [...]
How do I save a customer as a contact in my HQ contact database?
From the Tools Menu, select Contacts, and then Add. You can also edit and remove contacts [...]
I don’t want to send my customer a whole report, just the video or pictures. How can I do this in HQ?
You can export the media from your HQ job by simply right clicking on the job from the ma [...]
How do I change job names in HQ?
To change job names individually, simply right-click the job name from the main HQ job li [...]
What is the CS1000 and what can it do?
The SeeSnake CS1000 is an all-in-one tool that enables you to record and store video, ima [...]
How can I capture media with my CS1000?
To Record a Video Press the Video Key to start recording a video. Press the Microphone Mu [...]
How do I enter Job information?
There are a couple ways to add, edit, and delete a Job’s information: One way is by press [...]
How do I view and edit my Report information?
Use the arrow keys to navigate up to the top of the left column to the Report box. With R [...]
How do I preview my Report?
You can preview what your report will look like for your customer by using the down arrow [...]
How many FPS (frames per second) does the CS1000 record?
The CS1000 records MJPEG at approximately 15 FPS and MPEG4 at 20 FPS. [...]
What is a CS1000 Job?
The CS1000 helps you organize your inspections by grouping all the associated still photo [...]
How do I close a Job?
When you have completed the inspection and added all the desired images, text comments an [...]
How do I export a job report from the CS1000?
The CS1000 has two export options: Customer Direct and HQ Compatible. A Customer Direct r [...]
What is a Session? How can I add one?
You may sometimes want to do more than one inspection for the same job. For example, you [...]
How do I check for a software update for my CS1000?
Install the included HQ software on a PC/laptop and check for CS1000 updates in HQ by ins [...]
While attempting to update my CS1000 from the USB drive, I got a “Copy Error” message. What does this mean?
The most common cause of this issue is a full disk on your CS1000. Verify that the system [...]
How do I restore or delete CS1000 jobs from the Recycle Bin?
Press the Menu Key to access the Main Menu. Select the Edit System Settings Icon S [...]
My CS1000 is having trouble copying jobs onto a USB drive. Why am I getting missing or incomplete data?
The most common and reoccurring cause of corrupt data is due to improper shutdowns of the [...]
I have an older Count IR and when I press the two outer buttons to get to the Menu, I get a frozen/distorted video effect. What is happening?
The Count IR is not fully compatible with the CS1000, as it was designed to work with the [...]
I can see the Count information when during my inspection, but when I transfer/export my report, the Count information seems to be missing. Where is it?
The Count information coming directly from the camera system is there as a reference duri [...]
I have been instructed by a SeeSnake technician to remove or replace the memory card in the CS1000, how is that done?
When purchasing a new memory card for the CS1000, make sure it is an SD card in the SDHC [...]
The light next to the battery icon has changed colors. What does this mean?
The LED indicator next to the battery icon on your LT1000 is used to provide a general st [...]
How do I update the software on my LT1000?
HQ will notify you if the software on your LT1000 needs to be updated. Also, If a yellow [...]
My LT1000 keys aren’t working in HQ. What do I do?
Some users will experience non-functioning keys on the LT1000. This can be the result of [...]
After a Windows software update I can’t get live video from my LT1000.
Allow HQ access to cameras A windows 10 update may have caused some HQ users to no [...]
I have a camera that uses the PAL video encoding system instead of NTSC. Can I use that with the LT1000?
Yes. Go to Settings > Video and change the recording preferences to PAL. [...]
I am having video issues, what can I do?
Make sure your PC meets the minimum requirements listed on our HQ support page. Un-instal [...]
How do I manually re-install LT1000 drivers?
If you are having trouble with the automatic driver install through Windows, you can manu [...]
I cannot see live video in SeeSnake HQ, what do I do?
If the green Sonde Light is blinking, follow the update software instructions below: The [...]
How many FPS (frames per second) does the LT1000 record?
The LT1000 records MJPEG and MPEG4 from 5 up to 30 FPS. The video quality levels can be a [...]
Can the LT1000 record sound?
Yes. The LT1000 has a built-in microphone that allows you to capture sound while recordin [...]
Is it possible to use my LT1000 without a laptop or SeeSnake HQ?
The LT1000 was specifically engineered to work with a laptop computer running SeeSnake HQ [...]
What are the keys on the front of the LT1000 used for?
The keys on the front of the LT1000 correspond with similar functions in SeeSnake HQ, suc [...]
Do I need to have my LT1000 plugged in for it to work?
No. The LT1000 can be powered by either the AC power supply or by an 18 V rechargeable ba [...]
Does the LT1000 come with a laptop or do I need to provide my own?
The LT1000 does not come with a laptop. In order to use the LT1000, you must provide a la [...]
Can I use the LT1000 with my older SeeSnake reels?
Yes. The LT1000 is compatible with any SeeSnake Camera Reel . With older units that utili [...]
What are the specifications and requirements to use the LT1000 and SeeSnake HQ software?
System Requirements Windows 8, Windows 8.1, Windows 10 Intel Core i5® or AMD equivalent 1 [...]
What is the LT1000 and what can it do?
The SeeSnake LT1000 is a convenient interface and platform which allows any standard lapt [...]
My monitor appears “black” but I can still see the overlay. What happened?
It could be that the contrast on the monitor is at its lowest setting. Try setting it bac [...]
I’ve noticed that none of my media has any distance count information on it once I try to play it on my computer. Why is this?
By default, the CS10 software shows you the Count information, but does NOT record this i [...]
What does “Eject Media” mean?
This is a way to safely remove the USB drive from the system. You should always eject the [...]
After booting the system, why does it beep and show the message “Unit shutdown unexpectedly”?
The system was not shut down with the Power key. Improperly shutting down the CS10 withou [...]
Why did I get an Unsafe Shutdown message?
When you get the Unsafe Shutdown message on your CS10, pressing the Select key on the key [...]
Why does the USB LED blink continuously after inserting a USB drive into the CS10?
The system may have had a problem initializing the USB drive. Try removing and then reins [...]
I’d like to deliver my report via a USB drive. How do I do that?
After closing current jobs and finalizing a report, remove the USB drive from the CS10 an [...]
How do I check for a software update for my CS10?
If a yellow exclamation icon appears next to any of your equipment listed in the equipme [...]
Where can I find the specifications for the CS10?
Please visit the CS10 Product Page for full specifications and details located at the fol [...]
How do I locate my camera using the Sonde?
If using a SeeSnake pipe inspection system with a built-in sonde, detect the camera’s loc [...]
How do I review my images and videos?
To review the files stored on the USB drive, access the Media List from the Job Manager s [...]
I noticed that there is no keyboard on the CS10. How can I annotate my captured media?
The best way to make notes on your media is to export your data to SeeSnake HQ and edit i [...]
Can the CS10 export my data to SeeSnake HQ?
Yes. We have designed both the CS10 and SeeSnake HQ to work together in order to provide [...]
Does the CS10 have a hard drive or any internal memory?
No, the CS10 was designed to record your jobs to a USB drive. In order to capture and sav [...]
What is Autolog video and how do I use it?
Autolog video captures a highly compressed video of an inspection, but uses a smaller fil [...]
How do I take a photo?
Press the Photo key to take a photo. [...]
How do I record standard video?
Press the Video key to start and stop recording a video. The Video LED on the Main Keypa [...]
How do jobs work on the CS10?
The CS10 automatically saves photos, videos, and Autolog videos to a job on the USB drive [...]
How do I split my individual sessions into separate inspection jobs?
By using the free software called HQ that comes with every CS10 and found on our HQ page. [...]
Why does the video on the CS6 stop playing when I remove the USB thumb drive?
The CS6 stores the job data on the USB drive. Removing the drive during playback will cau [...]
How can I adjust the video quality and file size of video on the CS6?
Press the CS6 Menu Key and navigate to the Video Quality Settings using the Arrow Keys. On [...]
Why is my CS6 not showing video and displaying a graphic of a reel with a slash through it?
Check to be sure that the reel cable and socket is fully connected. Detach the reel, re-a [...]
How do I know if the software on my CS6 is up to date?
Register with the included SeeSnake HQ software and check for updates in HQ by inserting [...]